The colour scheme should be marked on the connector so it may. We'll use the information you provide to report the issue to the necessary maintenance team in your area. Spine duct access was originally £1. Huawei DSLAM FTTC 384HD or H288. Openreach have not been yet (7th Dec) so how long before installation do Openreach do their part of the installation. 33 for each calendar day that the service is not repaired. Crypto Re: How do I report a fault to Openreach. Having trouble with broadband or phone in your new-build home? Here are some things you can try. CryptoRe: How do I report a fault to Openreach. I make a eternet wall socket close where the future fiber enters the house at (the ONT box) and a CAT cable running from there to the office terminating in another wall socket. Looking through your first post again the fibre cable will be secure if it exits the MS as per picture two. According to Suffolk police, a number of BT Openreach boxes were broken into and £60,000 worth of copper cable has been stolen. 8Gbps (both offer 120Mbps upstream) – has been extended to run for several more months and is also being expanded into more exchanges. Thankfully uno has published the most recent list of approved devices. * All child exchanges served from the same parent, Whiteabbey exchange. BT replaced master socket with Mk 4 version and speed increased 35+% for download and 50% for upload. You might find that it's perfectly adequate. pdf), Text File (. My proposed FTTP setup is as follows. Openreach modem dsl light off. BT replaced master socket with Mk 4 version and speed increased 35+% for download and 50% for upload. You will then need to contact Virgin Media since, unlike other providers, Virgin runs its own network, rather than using Openreach. Draytek or Netgear, they'll all have been tested by Openreach to work correctly with their network. After all, YOU may not need it, but from their perspective, the following property owner may require it. The change will see them adopt a more flexible and risk-based approach to handling pole capacity. Normally they do tell the end customer what is going on out of courtsey but as Sky have placed the order they only have to tall them. Asked By: Angel Long Date: created: Dec 03 2022. About £60,000 worth of cable has been stolen from BT Openreach boxes in a west Suffolk village. Reply. Look also for “3M Telephone & Data Cable Joint External Dropwire Closure Repair Kit”. Full Fibre (Fibre to the Home): Check your wiring and set-up. #8. Designed by westhill. The Marvels faces a significant setback with a massive 79% drop in box office earnings during its second weekend. The company confirmed the reinstatement of a dividend to shareholders. If there isn't then they will offer you one and you can ask them how much to move the pole. 2 million in. 2: Seeker. Engineers from Openreach managed to cut our telephone line while they were working on our road. I've had no internet all morning with the dsl light on the openreach box just flashing as it tries to connect. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours’ notice. His test showed that the internet signal is coming in the house so it must have been the box. 67 Comments. Home Hub, Smart Hub. Should be near the telephone extension sockets on display. (UK) OPENREACH refuses to give us Fibre Optic, says there is none in our area even though the poles and cables they installed literally run through our property and a functional junction box is at the end of our driveway. Unprecedented for sure and in terms of the added load on its network also unrelenting, 2020 saw Openreach break its daily record for broadband use as many as 15 times. This white box connects to a fibre optic cable, which runs directly to your house and allows you to access our fibre network for broadband and voice. View. Openreach ‘underground’ or wall mounted residential ‘kit’ generally is grey in colour , VM or the cable company’s that became VM tend to have green underground ducts and can have brown wall blocks, if the wall mounted equipment is brown it’s not likely to be Openreach, perhaps you can take a. Some ISPs weren’t particularly pleased when the operator originally stopped supplying the devices, not least because being able to use Openreach ’s own VDSL2 modem made support easier (i. 17-08-2020 12:21 PM. Line Down-Very Poor response from Openreach. #3. Yes, they do just put up a box outside your house without asking. Fix broadband problems. The grey wire coming out of it goes to the back of the sky router and plugs into the broadband socket on the back of the router. Pull out the cords and cover the ends with electrical tape. As usual, the public briefing on this. Once you've chosen a deal, you can click on the button to go through to Sky's website and make your purchase. The connection is intermittent. Wait for the power light to come on and stop flashing. FTTP is available to ISPs as a wholesale service but due to the expensive installation costs not many are offering it at the moment. A. The Marvels earned $10. 5 mm wire. If the PON light does not turn solid green:. 5mm diameter core. It would be best to leave it where it is because it wouldn't be the first time someone has built a porch that left the external box inside. We’ll do what we can to help. Broadband fees for householders will be going up in line with inflation from April 2023. Restart your Openreach modem to fix connection problems. Same outcome as many others. A cable tester is the simplest thing to do then. Different amounts will be charged depending on the type of BT Hub or BT TV Box you have. Pros: No pros, Broadband, Day r a joke. BBU: This port attaches to the battery back-up unit, if there is one. An ONT cannot be replaced unless you have a fibre fusing machine available at your beck and call! As I understand things an ONT is highly likely to fail as as there is little to break though I could of course be wrong. PerhapsLater Posts: 1 Newbie. Sand and wipe clean. 2Gbps and 1. Gently pull the wires so that you can remove the old jack. Ultimately, the company plans to build full. Its a private property and new build. Box furniture items slot into moulded pockets within the chamber, eliminating the need to cast-in fixings or drill on site. And a lady I've spoken to says the have fibre to premises with bt. If you have found. Most telecommunications cable has a 0. The new product makes it possible to offer a standalone ADSL broadband line with optional IP -based (digital) phone services. Openreach is the infrastructure division of Britain’s telecoms giant BT, and provides a nationwide. A non-split socket will have the sockets and screws in the middle. Openreach equipment on my house. Mar 30, 2023. You might not have noticed but you won't have a telephone socket in the new-build, it all comes through the FTTP connection and the router. Also worth remembering that the first thing Openreach do when prepping an area for FTTP is to sort out all the blocked ducts so the contractors can push the new cables through. g. Sadly a fair few of Openreach ’s ( BT) green broadband and phone street cabinets in Sheffield (England) are “ often targeted with graffiti . Meanwhile, our fibre checker will let you know the best broadband option currently available at your address and you can find out more about the ‘ where and when ’ of our national build plans. Model MT992. If you can, gather as much information as possible including any vehicle registration numbers. View. 5% cent of new lines were installed in time in the last quarter of 2014. Would Openreach have carried out the work getting fibre up a private access track to a property or will this have been done privately? (Its probably a good 300 yards of access farm track up to that. Where possible, provide the location of the damaged line using What3Words, so it's quicker and easier for Openreach. 5 and 0. Once that’s done we’ll arrange an appointment for the Openreach team to do the work and we’ll keep you updated throughout the order process. Openreach has collected 90 reviews with an average score of 1. Openreach won't be inclined to remove/retrieve drop wire simply for the sake of it. from Openreach, but can be purchased directly from our approved supplier, Cubis Industries: Joint box modular footways 104 and 106 are the Openreach approved versions (BT specification LN712). Re: Moving the Openzone box is a pain. This is where your router will connect. Can’t get our Ultrafast Full Fibre Broadband yet?30 May 2023 11:41 PM. Broadband and wi-fi. Openreach made a somewhat comical gaffe this week after they told an end-user, who lives in a copper “ stop sell ” area and was trying to order a Fibre-to-the-Premises ( FTTP) broadband service, that the best way to resolve a problem with getting his UK address recognised was to “ place an order for a telephone service only “. Openreach installs and maintains all the cabling, street cabinets and connections to the local exchanges. Openreach is working to restore internet to homes in Torquay after a BMW crashed into a broadband box. I fear the day a box needs to be repaired or something and they will say 'min 3 weeks for any appointment' as they do now for even escalated issues. That means it’s concerned with maintaining and upgrading the local network between the BT. Householders are routinely being hit with a £130 fee for fixing phone line problems that aren’t their fault, Money Mail can reveal. Then call 999 as soon as it’s safe to do that. neil. #2. ballingall said: Even with a CBT that is not commissioned (active) it would not bring on a Loss light, the loss light means that there is not enough or to much light coming down the fibre from the CBT, so the issue with yours seems to be either a dirty port in the CBT, not spliced, the engineer has broken the cable when pulling, or his. Openreach has 536 reviews (average rating 1. Its provisioned by Openreach so as others say you get a limited selection of ISPs. Improve your internet connection, whether it’s slow or you can’t connect. There is no way to contact Openreach, and when I contact the full fibre team at BT, its just the same old "Openreach are trying to fix it, wait another week and check back". Find out who to contact if you have a problem with your phone or broadband,. . @Ellaa126 to get a master socket or ONT moved the first step is to call Sky. When I went on the trial in my old house, they only had white, which looked ugly. Unfortunately not many network providers agree with me. 16-11-2019 4:22 PM. The resulting hole is deep, very dangerous to pedestrians who have to walk along the road/verge because there is no pavement. Highlinder Answer. TWO BT engineers have been out to the property , and confirmed there is nothing they can do. levels of service due to fibre being broken or the bend was too tight. Equipment includes (see images above):. Openreach is the company that maintains the former British Telecom Network used for the majority of broadband and phone services. Openreach ( BT) has published the next – Tranche 5 – list of 86 UK exchange locations where they plan to move away from old copper-based analogue phone (PSTN / WLR etc. The cable has already been placed from manhole to my house a few weeks back. He didn't even bother getting the Openreach modem out of the box or. Openreach was set up in 2006 to maintain and develop the UK’s broadband and phone network. As we reported back in February 2021, Openreach have been conducting somewhat of a proactive policy review of this issue, and they recently shared their latest thinking with PIA ISPs. We build and maintain the UK’s largest broadband network. 5m along the outside wall of the house (marked with a Black Dashed Line) My main reason for this is there is no electric points anywhere near. Following government pledges to roll out full-fiber broadband access to all areas of the country by. 0 LikesIn response to des09. How to report a problem. Openreach modem ports. 40,000 per week), followed by 5. The CBT is that odd looking rectangular black box at the top of a pole with circular nodules sticking out – they can usually handle up to 12 ports and in busy areas may become full. Then call 999 as soon as it’s safe to do that. To report any of the following, please call us on 0800 023 2023 (option 1): Damaged underground cables (typically caused by mechanical diggers in built-up areas) Loose cables or cables dangling from telephone poles. Huawei EchoLife HG612 or ECI B-FOCuS) into an existing router. Reset, change or get help with your login details. New BT customer. Openreach ONT enclosures. Coronavirus: Delivery, installation and repair information >. Report post. The small box we'll fit inside your premises is an Openreach box called an ONT (Optical Network Terminal). Simply push the tool into each of the v-shaped connectors where the extension cable wires are located. Check all cables are firmly plugged in. The ONT tends to be installed inside your home (wall. We connect the 15cm x 13cm external junction box to the Openreach fibre network using a fibre optic cable. TEL 1: Digital voice customers can use this to plug in a telephone. The collision happened on Monday, April 5, on the roundabout at the bottom of Centenary Way. A larger ONT in a box with the fibre entering in the rear of the housing is preferable to a small ONT where there's a mess of wires hanging out of it. Live in a rural area 0. Gisela Robinson paints one of the BT boxes near English Bridge in Shrewsbury. Highlinder Answer. The telephone line from the telegraph pole to the house is attached to the barge board at the front of the house. Wed 23 Nov 2022 // 12:44 UTC. Kenton Road, Greater London. Front of house. Openreach won't need to do anything except keep the copper line service working between the customer home and. co. If you are installing the ONT opposite the cable entry hole, you will need to install a flush mounted double back box on the internal wallRe: New Build Open Reach. This includes managing the copper phone line network and rolling out cutting-edge full fibre broadband to 25 million homes and businesses across the country by December 2026 - that's one every 10. 8. As I understand it, the engineer next week will drill through from outside to inside and install the fibre cable to the Openreach Modem, and then an ethernet cable connects to a BT Retail HomeHub. Following government pledges to roll out full-fiber broadband access to all areas of the country by. 00 and I rang PlusNet on my mobile (extra cost added to phone bill? landline was in. These lids cover boxes which generally contain small customer connections. Live in a rural area 0. But fret not, because we are here to lend a helping hand. The people doing the barge boards are saying they cannot touch cables or wire so I assume that I will need Openreach to be. These lids cover boxes which generally contain small customer connections. Openreach: Developer Guide 8 Installation for houses Lay Openreach Duct 54 from the footway joint box, with the socket end presented to the joint box. Just a contract. New modem - no improvement. I have tried resetting both modem and hub. The issue is about how Openreach will treat customers at the time of PSTN switch off, who just have a telephone service and live in an area where there is an altnet FTTP service and at the moment no Openreach FTTP. How to report a damaged phone line. There has been no update. Cut 50mm above ground level. I have lived here for 5 years and am not aware of any agreement existing for the box being attached to my property. Find out who to contact if you have a problem with your phone or broadband, if you discover damaged or stolen Openreach equipment or have a safety concern. Beauty is in the eye of the beholder. Technically it's the responsibility of whoever damaged the cable - pass the details of the neighbour and the contractors details if you have them to BT and fully explain to the engineer what happened. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. After the lightning storm in our area a week ago internet went down (phone line still working) I was away but today a Openreach guy came and after many test decided to replace the openreach modem. I’ve moved into a new build and I have an Openreach box on the wall, I believe is for fibre which I don’t want as I just. Paint to match your walls. ensure network is correctly handled during demolition. Navigating the world of broadband can be a daunting task, filled with jargon and complex terminology. @imogen31. Perhaps they want to replace the. 2. We'll drill through your wall from the outside of your property so we can connect the Full Fibre boxes and cables. We have had no broadband for over4 weeks now. Unscrew the panel and pull from the wall. There are different ways of installing fibre broadband, depending on what kind of property you live in or whether there's an Openreach modem already installed. Posted by a Superuser, not a Sky employee. 5Gbps for obvious reasons – this is just the next most suitable standard after 1G. _____ Sky Q 2TB v2 (Q150. You could also get a third party modem e. Check if anything, such as network maintenance, is affecting internet performance by viewing BT Service Status. I lost my dial tone and my ADSL2+ sync rate halved (which I believe means that one leg of the line has been disconnected). Optical: This hosts the fibre optic cable that comes from the exchange to your house. Use a razor blade to score the paint around the panel. Deep Secret 1. Sky sent out an engineer and they texted to say it's fixed. Summary. The BT/Openreach master socket may be somewhere in a basement/plant room/ landlord’s site office, etc. Results render the broadband box near. Their service has stopped working and it is not fully fixed after two full working days. #1. 06 for each calendar day (after 2 working days) that your service is out of action. Or you can find the same information by logging into My BT and clicking on Return equipment . 16 per metre, now it is £0. Check physical connection at both ends of the cable between the Openreach fibre modem and Hub. #3. Adding new electrical devices. “@Plusnet I'd love to do that, but Twitter DMs are broken for me right now 🤷♂️ maybe you can tell me the average lead time to get an OpenReach box in the house configured from your end, so I can hook up the home hub?”It looks like a single microduct has been installed from the Virgin Media street cabinet in New Road (), using the Openreach ducts to cross two roads in getting to the footway box in the picture, a total distance of some 193 metres, (the advantages of Virgin Media sharing the ducts are obvious as the civils cost would have been. Openreach propose to have 5 pilot exchanges, all of which will be ‘child’ exchanges. RM 2MGY6RN – Egham, UK. Turn the Openreach fibre modem's power off, then back on. 28. According to Suffolk police, a number of BT Openreach boxes were broken into and £60,000 worth of copper cable has been stolen. Can you take the router out from the setup, connect directly to the openreach modem with your computer ( into lan1 ) . ) services and on to a new all- IP network, which will occur in areas where over 75% of premises can get their Fibre-to-the-Premises ( FTTP) broadband network. Published: 04 Jan 2021 14:45. Re: Re:Moving ONT unit. Page 19 How to build a fibre network - version 7. My electric meter is broken, I have been receiving free electric for the last 10 months. Missed appointments. If activation fails, then an Openreach Field Technician may have to visit. The thing is, this WAS the master box. Damaged telephone poles. NeverTooLate said: You need to find the wayleave department at Openreach and ask them if there is an existing wayleave for the pole. Wait for the power light to come on and stop flashing. Message 3 of 10. If you can prove a fault they have to fix or compansate. It had no BT open reach logo on it, but beneath the front panel is the test socket; so I know this is the. its windy right now in London and I am unable to get a decent sync for around 10+ mins. I will need the telephone wire to be detached from the barge board while the barge boards are replaced. Open reach modem is. It is buried, runs under the driveway somewhere. Until FTTP is built to more of the UK, this is our most widely available and popular broadband type powering both our Superfast Fibre broadband and GFast Fibre broadband products. 0 LikesTo utilise my existing Ethernet cable going to another floor is there a different Openreach box or something else that will take the new cable connection from the Openreach socket and convert to Ethernet which will then go in the WAN port of the Sky SR203 Router? Report post. Yes. Some of the already occupied houses have openreach boxes fitted. We'll use the information you provide to report the issue to the necessary maintenance team in your area. The two sizes won’t punch down on the same connector pin together, so you would need to be clever with jelly crimps and 0. If you want to keep the extension in the hall then that would need a regular single BT431 faceplate to avoid confusion in the future, together with the correct connection to the master. What does LAN mean on Openreach box? What do the lights on the Openreach modem mean? Light Status Meaning; PORT1-PORT4: Blinking (any) Data is being transmitted through the port. However, do note that if the damaged cables are your side of the Openreach box, they are you responsibility, not Openreach’s. Network access provider Openreach has notified UK broadband ISPs about a new Complex to Fibre (C2F) trial, which could result in some copper-line based customers being given a Fibre-to-the-Premises service in situations where it’s available and repairing the existing copper line would be too complex / costly. Carrickfergus, Ballyclare, Glengormley * – all in County Antrim, Northern Ireland. TEL 1-2: On (any) The fibre home phone line is live on your modem. To report an issue to Virgin Media, call 0870 888 3117. policing, CoS, CFM or whatever could be totally broken. Having trouble with broadband or phone in your new-build home? Here are some things you can try. Your engineer will call or text you beforehand to check you’re in, see if there’s anything they need to know about your address (like access or parking) and tell you roughly when they’ll be there (within the timeslot your broadband or phone provider gave you). C. Unfortunately we don't use the Openreach master sockets as they are BT only. Some modems have multiple ports. Back in the day when Openreach used a different type of cable (round not flat) it. I've been with Aquiss for over five years and this is my second move with them. If you haven’t heard of Openreach you won’t be alone. Hi, Has anyone experienced issue with no power / lights showing on Openreach box? Tried in same socket as the Sky router so know there is power available via socket. How it all works. With FTTP, there is no copper involved at all for broadband. Hi guys, I'm currently with the ISP IDNet for Fibre-To-The-Premise (FTTP) and am shortly moving to BT Fibre FTTP, specifically Full Fibre 300. It was established in 2006 following an agreement between BT and the UK's telecoms. Look also for “3M Telephone & Data Cable Joint External Dropwire Closure Repair Kit”. 2Gbps and 1. There's a new box been installed, and wired in, in our binstore (apparently the exissting BT line in is blocked; the box has "Openreach" scrawled on it). 36 Comments. First they said there was a blockage, the first visit confirmed this and installed all the boxes inside and outside the house! BUT apparently did not fill out the right paperwork to send the right follow. I'm not sure I changed any FTTP soft-switch in the hub manager, I did a factory reset though - I'll investigate. 168. Currently I have the BT socket wired as follows: A - Blue wire. There is a BT/Openreach box on the side of my house with wires from the box serving at least 3 neighbouring houses. Ok I think of the next alternative way, to avoid problems with a fiber cable I can't test before openreach would connect up in 1 or 3 years. Unsuitable? Get updates;Published: 12 Dec 2022 12:27. Openreach ( BT) this week announced the launch of a new ‘B uild to the Wall ‘ (BTTW) trial for UK ISPs selling their gigabit-capable Fibre-to-the-Premises ( FTTP) broadband network, which could increase the success rate of new provisions to homes by changing how they approach the final drop to homes. It's not. Emigrate to somewhere with FTTP. Loose, cracked or missing manhole covers. Openreach, the infrastructure arm of UK telco giant BT, looks set to prioritize existing projects rather than starting new buildouts of its fiber broadband network as it seeks to control costs amid surging inflation. Checking my account it shows there is a problem but nothing is being done. Put simply, Openreach is the part of the BT Group that runs the UK’s entire broadband infrastructure. Show reporter’s name. This includes managing the copper phone line network and rolling out cutting-edge full fibre. If so you can either just ignore it or bypass the unit altogether and plug the power lead directly into the ONT rather than the BBU. However much you spend on WiFi6 routers and/or Mesh systems you will never get real world performance better than cheap Ethernet cabling. No, you are not allowed to change the external cable. As I mentioned above, you should ensure the freeholder is aware . At present, if a postcode is. 5 mm wire. This is an example of an ONT:Use a screwdriver to carefully remove the old phone jack from the wall, gently revealing the home's phone wiring. He denied. Technically it's the responsibility of whoever damaged the cable - pass the details of the neighbour and the contractors details if you have them to BT and fully explain to the engineer what happened. There is no law regarding your master. Obviously they’ve sacrificed a few little things. To utilise my existing Ethernet cable going to another floor is there a different Openreach box or something else that will take the new cable connection from the Openreach socket and convert to Ethernet which will then go in the WAN port of the Sky SR203 Router? Report post. txt) or read online for free. Instructions. Or alternatively try this (its lifted off the Openreach webpage) Damage:If you see broken or missing manhole cover, telephone poles that have been blown down by gales, street cabinets that have been affected by flooding or obviously vandalised, please dial 0800 023 2023 and select Option 1. 54 for 2 bores and ducts with 3 or more bores are £0. Off the shelf "routers" are really a modem, router, switch, and access point all rolled into one box. Connecting internet for the first time. ago. The roads and footpaths are private property until adopted by the local authority, until then no one has the ‘right’ to put any services in the footpath, it can take a couple of years after the development is finished. The Openreach part of the connection is OK ( indicated by the solid PON light ) connect your BT hub to the ONT , possibly with a different Ethernet cable to the usual one ( to eliminate it as the problem ) what is the status of the Hub lights ( once it’s had chance to sync ). You sound like my wife, she got all uppity when Openreach put a box outside our house. If you see anything suspicious, please report it to Crimestoppers on 0800 555 111. Reply. 02-12-2014 11:10 PM. Its lights should all glow a steady green. They both requested Openreach engineers, with the second being booked for 20th. , You have placed a new cable across my property to close to the house. Restart your Openreach modem to fix connection problems. BT reported a 3% decline in revenues to £10. Openreach FTTP doesn’t come from or use ‘cabinets’ , as already stated , your service is ‘pre built to the curtilage, soft’. Openreach have to apply to the council for this and depending on the road. BT socket. We've also set up a dedicated Highways Authorities e-mail address which you can use to contact us for updates on any existing defective apparatus issues including updates and escalations. Switching off the problem television fixed the issue for Aberhosan villagers, Openreach says The mystery of why an entire village lost its broadband every morning at 7am was solved when engineers. Joint Box Items Code Qty Miscellaneous Items Code Qty Bolts foundation No. a familiar / shared platform, quick to update firmware and easy to replace faulty kit). 0 LikesIt is currently connected to a BT Openreach device with a BT Broadband Fiber 2 package. Fix a problem. Dropwire 10 demands particular care in stripping, as it contains supporting wires which are very sharp when cut. When it was originally installed, sometimes in such a ridiculous place, you will want to move it. If there isn't then they will offer you one and you can ask them how much to move the pole. 0 Likes. 34. @Mark20 You will need to contact Sky to report this external fault. The reason BT Openreach is special is because it took over the BT. 5mm diameter core. Consumers say: Talk about a, Broken landline. Check all the cables are connected properly and haven’t come loose. “@OpenreachHelp I’ve had a broken ONT fibre box since 07th Jul. After all, YOU may not need it, but from their perspective, the following property owner may require it. @bill888. 22-02-2020 1:48 PM. Connect the Duct 56 toNetwork access provider Openreach has announced that their ongoing broadband ISP pilot of faster Fibre-to-the-Premises download speeds – 1. However I just noticed that there is also an openreach box in the same cupboard which is. e. Openreach fibre modem is communicating with BT exchange for. Talk talk Wi Fi Hub. JB21 31x41cm Old style cast iron and concrete 38x80cm JF4 current type 55x100cm JF4 old type 55x100cm JF2/JB26 34x80cm JB22 41x61cm JB23. Dust is bad. However folks aren't forced to buy a Persimmon home, if they want a choice of up to 700 ISPs, then plenty of developments out there which have Openreach fibre or copper instead. When you re-fitted the SH2, did you remember to set the FTTP soft-switch in the hub managerRe: Engineer install booked but we already have a Openreach master socket. If you’ve got Full Fibre your router will be plugged into an Openreach Optical Network Terminal (ONT) not a phone socket. Had some ground works done a few years ago (drain repair) and we found a section of the phone cable, it isn’t in any channel or conduit, just buried alongside sewage, gas and electric services (yes. It’s the 6. Check the connection at both ends of the Ethernet cable between the Openreach ONT and your hub. NOTE: I only provide help on the forums and NOT via PM. This afternoon our Internet suddenly stopped working. Find out who to contact if you have a problem with your phone or broadband, if you discover damaged or stolen Openreach equipment or have a safety concern. He didn't even bother getting the Openreach modem out of the box or suggest using it. Discover Openreach and what we do. As mentioned earlier there are kitchen cabinets against the outside wall of the kitchen. Or you can call Crimestoppers on 0800 555 111. Solved: Hi, There is a BT manhole/footway cover in front of our home. “In theory, Openreach. The fixed price for moving the Master socket is just for that. Post 3 of 20 1,061 Views. Both these items are used by BT Openreach, and are extremely robust. 4).